Shipping Policy - DUBAI CHOC

At DUBAI CHOC, we prioritize exceptional customer service and a seamless shipping experience. This policy outlines key details regarding shipping, delivery, and related processes.

Shipping Destinations

We currently ship within the continental United States. As we expand, we will update our shipping locations accordingly.

Order Processing Time

Orders are processed within 3-5 business days. Business days exclude weekends and public holidays.

Shipping Methods & Carriers

We partner with UPS, FedEx, and USPS to ensure safe and timely delivery. The shipping method depends on item size, weight, and destination.

Shipping Charges

Shipping costs are calculated at checkout based on item size, weight, and destination. Promotional shipping discounts may apply and will be clearly communicated on our website.

Estimated Delivery Time

Delivery time varies by destination and shipping method. Once shipped, you will receive a tracking number via email to monitor your order.

International Shipping

Currently, we do not offer international shipping, but we are exploring expansion options.

Order Tracking

All shipments include a tracking number to monitor delivery status via the carrier’s website.

Shipping Insurance

We carefully package all items, but if your order is damaged or lost, contact our support team immediately. We will assist in resolving the issue with the carrier.

Delivery Issues

For delays or failed deliveries, please contact the shipping carrier using your tracking information. Our support team is also available for further assistance.

Change of Shipping Address

To change your shipping address after placing an order, contact our support team as soon as possible. Changes can only be made if the order has not yet shipped.

We strive to provide the best shipping experience. If you have any questions, please reach out to our customer support team.

Thank you for choosing DUBAI CHOC.